In today’s world of automated voice systems, I feel it’s very important that customers are able to talk to people who can answer their questions in a timely manner. This is one of the main reasons I decided to establish my own agency in 1993 in the Lincoln Park/Lakeview, Chicago area. Customer service is our top priority at the Thomas Ward Insurance Group. There is always someone to answer the phone during office hours, and direct your phone call to an insurance specialist that can help you. If you feel more comfortable meeting face to face with someone, that’s not a problem at all. You are welcome to set up an appointment or stop by and we will be happy to help you with any questions or concerns you might have. That’s a benefit you will have if you choose to work with us, we are right down the street from you.