The Taylor Reach Group, Inc. an Independent Customer Experience and contact center consultancy. At TRG we take a ‘hands-on’ holistic approach to improving CX, customer interaction and contact center strategies. We examine every aspect of your customer-facing interaction process. Each consultant possesses at least 20 years of hands-on operation management experience. We understand the ‘thousands of moving parts’ in every center and appreciate that the contact center is the single most influential touch-point in delivering an effective customer experience. If you have a contact center or customer experience challenge - reach out to us, there is a very good chance we have handled that challenge before. What have you got to lose? We offer a free 60-minute telephone consultation and will let you know if we can help or not. We deliver proven results, an ROI guarantee and drive operational innovation. Tens of thousands of agent desktops globally employ Taylor Reach designed operational models. For more information on our international services in EMEA or Asia please contact Colin Taylor