Along with our product offerings, ID Check Direct views customer service equally as a key differentiator. We believe that if you want to judge the quality and integrity of a vendor, you don’t need to look any further than the quality of the support you receive. We pride ourselves on delivering on our promises and being a vendor that our customers want to do business with. ID CheckDirect understands that good, long term business relationships are built on solid partnerships, not transaction-driven sales. If you don't succeed, we don't succeed. That's why we have an in-house support team dedicated on serving YOU, our partner. One of the ways we achieve this is by providing quick, no-hassle, first contact person resolution support using all in-house resources. The quality of support we provide sets us apart from the competition and demonstrates our commitment to our customers – one that endures long after the business relationship has been made. At ID Check Direct, we help the customer solve the problem first and then figure out whose fault it is later. We believe that it’s not about finger-pointing; it’s about doing the right thing for our customers. Period. Support should be a key differentiator when selecting a vendor and ID Check Direct will continue in our quest to find new ways to exceed our customer’s expectations. We are very excited about investments including the launch of our new website, next-generation customer web-based portal and expanded collaboration tools.