Most companies today deliver services. But most process improvement methods are based on manufacturing. We work to understand information and workflow, the lifeblood of the modern office, and optimize that; often introducing collaborative tools. Why? Because it works in today's office. We leverage the web and emerging tech as force multipliers to allow small companies to hit the market with the force of large ones. Using automated marketing and content strategies we converted a small software company's CRM of 300 past customers into a potent sales tool of 7,000 active and hot prospects - whileI increasing US sales 60%. We employ Value Stream, Theory of Constraints, Lean, Simulation, and our own INFEL method to help organizations diagnose, then deliver, like never before.