Diligent Heath Solutions is an omni-channel healthcare outsource provider with decades of experience providing Medical Affairs and Commercial services to pharmaceutical, biotech, medical device, and medical technology companies and healthcare organizations. Diligent’s successful delivery of solutions and services is built on a foundation of extensive knowledge and experience. Our expert capabilities include: • Understanding the shifting landscape faced by life science companies. We keep current on the trends that impact life science companies, including patient-centric models, the value of innovative partnerships, and the changing regulatory environment. • Providing second-to-none account management. Our rigorous program management methodologies and laser-focus on clients’ spoken and unspoken needs ensure well-conceived, adeptly-launched and expertly-executed programs and services with a forward focus on strategy and continual improvement. • Providing staff with comprehensive front-line and ongoing training. In addition to in-depth program-specific training, we understand the critical importance of providing our staff with strong foundational knowledge about the industries they serve. Employees consistently rate training as “excellent” in surveys conducted three months into their tenure. • Audit-ready processes. Through the creation of and compliance with robust Standard Operating Procedures (SOPs), we are always in a high state of preparedness for audits conducted by regulatory agencies and our clients’ internal auditors. • Implementing communication-enhancing technologies. Our omni-channel communication capabilities give consumers, patients, caregivers, and health care professionals flexibility in how and when they communicate.