Kalash Services Pvt. Ltd is a state of art call center based in Lalitpur, Nepal, started with an International standard of call center operations in Nepal. Kalash incorporates best practices of call center and BPO operations with facilities, amenities and technology as desired by the customer. Kalash provides inbound, outbound voice services as well as non-voice services of back-office, social media, data entry etc as well as managed facility and human resource outsourcing services to suit full business process outsourcing requirement of any customer base. Our ability to quickly adapt changes helps companies to better serve customers. Our able support staffs are well oriented and trained to serve customer demands to better serve call center requirements. Details of our facilities included in the proposal is also illustrated in this proposal. We continuously keep our processes and systems updated to meet customer demands via systematic change management process and excel in overall expectations and satisfaction of customers. Kalash offers best infrastructure, facilities, human resource, technology services and takes pride on having excellent customer service and using the best call center operators to keep customers satisfied. Kalash provides superior call center services to businesses in Nepal. All services of Kalash are entirely customizable and have perfect call plan for businesses of any call volume. Call center service provided by us strives to stay on top of the latest technologies while offering a superior level of customer care and service to our customers. All calls are recorded and as per customer demand, it is ready to run quality verification and auditing as well. Kalash visions to be a unique service brand to provide best experience in any form of interactions between customers and company. It aims to be the brand of choice for customer service delivery for all kind of companies.