Centric Performance helps organizations accelerate their top line growth and improve their bottom line results by evaluating, trouble-shooting and providing customized solutions in four value-driving areas: • Strategy, Leadership & Organization Effectiveness – You have a strategy but are you executing it effectively? Strategy Acceleration & Support (S.P.O.T. Opportunity Analysis ©) Organization & Succession Planning Executive & Management Training Continuous Process Improvement Peak Performance Coaching Organizational & Cultural Change Management • Optimizing Your Customer’s Experience – Is your strategy customer-centric to ensure you gain, penetrate and retain the right customers? Customer Experience Strategies & Practices Customer Engagement & Value Chain Labs ® Customer Risk & Value Proposition Assessments Sales, Marketing, Customer Service Impact Reviews VOC & Loyalty Metrics, Tools & Analyses Building Customer - Centric Cultures • Human Resource Practices & Processes – Are your people engaged, aligned to, and capable of meeting, your strategy and related business goals? Employee Engagement Strategies & Tools Employee Retention & Communications Practices Performance Management & Improvement HR & Organizational Impact Assessments Compensation Management, Pay-for-Performance Practices & Incentive Plans Competency & Capability Modeling, Assessments & Development • Business Transition Planning & Implementation – Are your business deals and restructurings helping or hurting the value created by your strategy? M&A Organizational Due Diligence "Fast-Forward" Transition Management © M&A Integration Planning & Management Culture & Leadership Assessments & Alignment Divestiture, Consolidation & Reorg Support Internal & External Communications Our proven tools and deep experience in the above areas help our clients accelerate their growth and improve their results at the company, business unit, department, team and individual levels.