The Petrova Experience is an international boutique customer experience firm. Founded in 2019, the end-to-end CX firm designs and implements holistic experiences that embed digital technology into architectural design, resulting in a seamless, balanced experience. The firm is a Certified Women-Owned Business (MWBE) at the NY City, State, and Federal levels. The Petrova Experience Team combines strategy, visual design, technology, and communications to create and implement human-centered experiences and the strong organizational cultures that support them. OUR CLIENTS ARE… Market leaders in rapidly changing industries We build personalized customer experiences at the speed and energy that match smaller startups that are coming in your market. Growing innovative brands with CX at the center of business strategy We bring that strategy to life by co-creating programs that operationalize the strategic imperatives and technology innovations. Customer experience leaders that need to scale rapidly We create standards, policies and procedures that empower and enable employees to deliver the exceptional customer service you offer in a global scale. BtoB business shifting to BtoC facing new target customer's expectations We redesign your internal organization and culture to exceed your new customer expectations and gain market share. Single channel business that needs to increase omnichannel presence We design omnichannel customer experiences and service models to support your customers' evolving needs across channels.