LEVELX4 is an online assessment tool for internal and outsourced contact centers. The assessment investigates the maturity and integration of contact centers based on 9 distinct domains. The result is a clear view on the current performance of your customer contact center and - most importantly - the areas of improvement. This lies at the base of an improvement plan that indicates which domain needs to be addressed first to have the biggest impact on the organization in terms of operational efficiency, customer experience and commercial performance. This plan will constantly improve the process and results of your contact center. LEVELX4 has been developed by THoCC based on their 14 years real-life experience. During more than 280 assessments the model has proven its merit and has since been digitalized into the platform LEVELX4.