The Conflict Resolution Group is a Toronto based mediation firm offering mediation services in the areas of family, condominium, entertainment and workplace. The mediation process reduces the expense, time and stress of litigation. Sam Wales is a certified mediator and founder of The Conflict Resolution Group. After nearly thirty years in communications and the media, he launched the firm with the knowledge that the key to resolving disputes, is clear communication. The CRG’s skilled mediators help clients identify issues, explore options and determine goals while finding common ground. Unlike litigation, the mediation process maximizes savings in time and cost. In addition, corporate workshops are offered, providing mediation and negotiation skills to both employees and management. These skills are essential in reducing workplace conflict and creating a productive workplace environment.