I have been obsessed with the customer experience long before I truly understood what it meant. I would notice little things like, if customers were acknowledged as they entered a store, how much time and detail went into the organization of the store window, or how & who the store was targeting for their advertising. To this day, I feel compelled to mention these items, however, most of the time business owners (online or brick and mortar) are not interested or equipped to deal with these comments, and not open to suggestions. My passion for improving those issues has always been something that I was interested in pursuing, but it’s not the direction that I took initially in my career. I decided to pursue a degree in Computer Science and Data Management. I have to be honest; I am a self-professed “Data Junkie”! I love ALL data points. I’m in a happy place when digging into data, identifying patterns and developing a strategy. You can consider me to be a Problem-Solving Strategist. I have spent 25 years working for a Fortune 100 company designing technical systems & solutions that helped other Fortune 100 companies analyze their data and design global programs that would improve their overall employee experience. I have managed large teams onshore and offshore who worked with me to design reporting and data visualization solutions, as well as global data management tools that gathered millions of transactions a day. All these solutions were designed with one thing in mind – improving the experience for the customer. I decided to launch C.L. James Consulting to help you…yes you. The small business owner that doesn’t have a dedicated customer experience staff in house. However, that does not mean that you can’t have a level of customer experience that competes with the larger corporations.