The basic concept of Phantom Shopping comes from one of the leading Mystery Shopping firms of the US. Based on the know-how of our American parent company, our aim was to create a company that is familiar with all the developments and achievements of this profession on an international level and can also contribute to its further development. There’s another pivotal point to this concept: Phantom Shopping aims not only at surveying the problems that prevent the developement of our partners, but also at finding possible ways for improvement. This is a key element in our cooperation with our clients. After theoretical and practical preparations based on our parent company’s 25 years of experience, Phantom Group Ltd. was established in 2004. In the same year, following a succesful tender, we entered into partnership with a leading telecommunications company for conducting Mystery Shopping Surveys. Proving its preparedness and efficiency, Phantom Shopping was granted membership of the International Association of Service Evaluators (IASE) a year later. The purpose of IASE is to improve the standars of our profession, therefore it expects its members to meet rigorous ethical and professional requirements. Members are admitted on invitation basis, after careful audition. Phantom Shopping is the only company in Hungary that is a member not only of IASE, but also MSPA (Mystery Shopping Providers Association). Both memberships enable us to establish a unique level of competence and standard based on international experience.