CATALYNK ~ Sharing Knowledge Smarter ~ is certified by The KCS Academy to provide Knowledge-Centered Service (KCS®) training and consulting. Our services are available virtually world-wide. KCS is a methodology that ensures your customers and staff get up-to-date knowledge they need, faster. Through training and use of KCS Practices that can be applied within the workflow, your staff will embrace the benefits of sharing to improve the customer experience. By structuring your knowledge, it becomes an essential asset that propels self-service, and customer and staff loyalty. CATALYNK KCS consultancy focuses on developing a knowledge-sharing culture as a key driver of customer satisfaction and competitive advantage. We are certified practitioners and trainers of KCS v6 and of Prosci® Change Management methods. E: knowledge@catalynk.co Ph: NZ: +64 21 325 461 | US: +1 510 629 5119 | UK: +4420 8123 0113 Knowledge Centered Service (KCS®). KCS® is a registered Trademark of the Consortium for Service Innovation™.