We're a young and promising startup with EU 7th FP project experience (http://www.linked2media.eu) on natural language processing technologies. Botégo improves the computer-human interaction experience, automates social media sentiment and trend analysis. Smart virtual assistants: Botégo's smart virtual assistants answer questions and navigate the customer through the website as they do so, making information retreival faster and more convenient. Those virtual characters may also be used as a word of mouth advertising tool, as they offer an enjoyable experience. Call center knowledgebase software: Retrieving information via the Botégo call center tool is as easy as entering a few letters. Questions containing that term are listed immediately. Botégo call center solution has been used on mission-critical operations for our clients in the finance and telecom sectors, significantly decreasing their response time.