Factory of the Customer is a collaborative network of business leaders and knowledge networkers. aiming for disruptions, internal jumps and ultra-connectivity, making customers self-selling, with a unique low-threshold method using a language-based analysis e.g. verbs and nouns to find the pain points of your customer(s) and work with the whole organization towards the best customer experience. We do understand the frustrations coming with a faster than ever consumerization of office and production IT which tends to leave employees and managers behind. We level technology and processes in order to improve the organization's adaptability to a high demanding and fast developing environment. In our perception common management tools and strategy cannot comply with these demands at the speed that is demanded for delivery. Therefore we developed new methods like Defect Value Modelling and Function Value Mapping amongst others. Transition is movement in all different ways, complexity demands simplification without losing the eye for details. Factory of the Customer focuses on organizational design and evolved communication with professionals in the field of NVC and Anthropology.