Expert in the 4 pillars of Practice Development in the Legal Industry 1. Process Management: Improving efficiency and profitability (and ultimately quality of service) via standardised processes, technology and innovation. Production of standard form documents a speciality. 2. Thought Leadership: Developing campaigns resulting in the production of well-timed collateral to raise an organisation’s profile as industry specialists thus forming an integral part of its business development strategy 3. Knowledge management: Creating intuitive and user-friendly know how and information systems to capture and share an organisation’s technical and commercial knowledge internally and with clients. 4. Training: Preparing and implementing training programmes on a variety legal and soft skills subjects.