XLACollab helps enterprise-level organizations create and manage a valued and valuable employee experience that matters for their business. We are made up of fiercely independent thinkers who apply the Art and Science of Experience to co-create the design and delivery of better customer experience. Allowing organizations to offer products and services that make everyone feel good about interacting with them. In an ongoing poll, only 1.9 percent of respondents said they were happy with their Service Level Agreements (SLAs). Additionally, 87% responded their SLAs are internally focused and are not about the customer, the employee or the experience. Our mission is to fix this. As professionals, we have spent years conversing, considering, and contemplating how to improve customer and employee experience. In early 2019 we launched the Collab - with some of the best and brightest - to tackle this problem. Working together, we have co-created an end-to-end approach that starts with conversations well before any service journey begins and weaves all the way through the Experience Level Agreements (XLAs) built into contracts. #XLA #JoinTheExperience #GrowAKiwi