At felicx we use our knowledge to gather information and analyse insights to genuinely improve the experiences of those receiving care. We shape care at felicx by empathising with care customers, measuring their care experience, collating and analysing their feedback and providing confidential and deep insights to care providers about how care customers experience their service. We work with care providers as a trusted partner in customer experience. We work hand-in-hand to identify what care customers really think of the care experience, and we take account of all perspectives, whether it's direct care customers or their immediate family members.