MarketDirection - Experts in NPS® We offer consulting, solutions and tools aimed at creating customer insights and increased customer focus, to grow customer loyalty. We have developed a leading set of processes and KPIs to assess, monitor and drive customer focus programs. Our unique model and our methods have a long track record in assignments for large corporations on an international level. We are certified and trained in a range of methods, for example the customer loyalty model NPS®, Net Promoter Score®, a model that puts a focus on the customer ambassadors for your company, and supports both increased customer focus and customer loyalty programs. As a part of our assignments we assist our clients in areas like transactional surveys, customer panels, benchmark studies, customer data analysis, insights and presentations, customer insight level testing and education to support the overall focus on increased customer focus and customer loyalty. NPS® and Net Promoter Score® are registered trademarks of the founders of the NPS® - Bain & Company, Inc. Satmetrix Systems Inc., and Fred Reicheld.