Customer Centered Strategies (CCS) was founded in 2011 by Shannon Gronemeyer. His mission was to create a boutique consulting firm that specialized in helping businesses grow their revenue through happy customers. It sounds like an easy concept, happy customers always buy more, right? Our Mission is to help make the process of growing your business through happy customers easier and more enjoyable. We provide a customized solution to match each of our customer’s unique business environments and circumstances. Our structure also allows us to be more nimble, flexible, and responsive than larger firms. We use a fixed bid process that allows our customers to effectively plan and budget for project costs, while holding CCS accountable for delivering the agreed upon milestones, metrics, results and business impacts. CCS uses a Customer First approach to help pinpoint what your customers value most in order to eliminate internal process barriers and quickly drive changes that improve your customers experience and the bottom line of your company.