Since 1995, CRMXchange has been the premiere destination for information on issues affecting your customer's experience. Read best practices for your contact center, download white papers, find contact and call center products and services, and attend live events. CRMXchange has developed unique industry insights into the business intelligence and professional management programs required for successful operations. Known by our audience as the “event site,” we are experts host over 100 informational webcasts every year. http://www.crmxchange.com CRMXchange produces three free virtual conferences per year: http://www.ecrmevents.com April 2020 - The Connected Customer June 2020 - Techniques for Training, Coaching and Employee Engagement November 2019- WFO Virtual Conference - Quality Assurance and Speech; Workforce Management and Performance Optimization