🔹Nienke is a very popular Customer Experience speaker on national and international stages, both on location and online. 🔹She facilitates break-out sessions after her keynote presentations. During these sessions, she gives the audience quick wins in Customer Experience. Action is her magic word: what are you going to do today to make improvements? 🔹Nienke provides CX Masterclasses on the six pillars of the CX framework. These masterclasses will broaden and deepen your knowledge on all Customer Experience Management aspects. The training also prepares you for the CCXP exam. She can customize a master class with an in-company training, but you can also register for the open CX Masterclasses. 🔹Nienke also guides CX leaders in CX Leadership Masterminds to increase their leadership and actually implementing CX Management in their organization. 🔹She brings fun and insights by playing The Customer Experience Game with the board, the management team or with colleagues. This is an incredibly fun business game, in which you discover ways to improve the customer experience of your organization on the spot. Old school, with a board, pawns and dice. Guaranteed learning and fun! 🔹Because she’s never done talking about her field, she regularly publishes blogs (including CustomerFirst), vlogs and inspiring messages.