Contact Center Consulting Services to Plan, Design, Implement, Optimize and Support your Contact Center Solution. Current areas of expertise include Cisco Enterprise/UCCE, CVP, Cisco ICM, CVP, Cisco CUIC, Cisco IPCC Express UCCX and Cisco Call Manager. Been responsible for the discovery, design, installation, and configuration of contact center solutions in small, medium, and large enterprise global organizations. We have experience in the installation, integration, and refinement of customer service centers at a variety of businesses and locations across the United States and Global. Have been the lead architect on many Large scale Implementations. We Provide technical consulting and design support for planning and implementation methodologies for contact center systems and solutions. Have completed multiple advanced CVP applications. Familiar with custom solutions/applications, including ASP, XML, VXML, and Java.(UCCE,CVP) Contact Center design and Large Scale Implementations Unified Contact Center Enterprise (UCCE) Cisco IPCC Express Cisco IP-IVR Cisco Call Manager Cisco ICM Cisco CVP Customer Voice Portal (CVP/UCCE) Cisco Unified Intelligent Suite Cisco Management Portal Consulting Services to Plan, Design, Implement, Optimize and Support your Contact Center Solution. Development of strategic and technical roadmaps • Design and provide technical roadmap • Identify measurable benefits Technology Assessments • Call Flow Review • Call Center Best Practices • Call Center Optimization • Design of Current and Future States (UCCE,CVP) Specialties: Contact Center design and Large Scale Implementations Unified Contact Center Enterprise (UCCE) Cisco Customer Voice Portal Cisco IPCC Express Cisco Call Manager Cisco ICM Cisco Unified Intelligent Suite Cisco Management Portal