The service enhancements we develop for you will not only have an impact on your organization but more importantly, will be very apparent to your customers. Service excellence begins and ends with your customers' perceptions and for this reason, we focus our efforts on creating value in the following three areas: Innovation Consistently and effectively meeting customer expectations while constantly striving to exceed them - that is our interpretation of innovative management to achieve service enhancements and results Business processes Optimizing the operational and economic efficiency of business processes - with special emphasis on key customer service innovations. IT-Management To enhance the role of IT as a business partner who offers key support to core processes and therefore, positioning IT as a major service enabler.