Thunderbolt Solutions provides managed servers specialising in Contact Centre Solutions. We provide, install and manage dialling systems that give you complete control of YOUR business. Our systems provide Real Time Stat Reporting and they are able to pinpoint to any of your sales staff who require your attention to maximise their potential and ultimately YOUR business. Our systems have an up-time average of 99.9%, backed up every night and are 'FTP’d' to an external server for added protection and your peace of mind. Using OUR dialling solutions you will enjoy many fantastic Benefits • Clean agent & administration screens • Outbound & Inbound blended calling campaigns • 99.9% system up-time guaranteed • 24/7 instant call centre support • Guaranteed response to queries within 10 minutes (maximum) • Full Answer Machine Detection • Full UK Compliance capability • Hot Key Transfers with full call recordings • Full control over dial speeds for when you are in slow periods • Scheduled Call back system with pop up reminder for your agents AND the Luxurious ability to manage your call centre from ANYWHERE IN THE WORLD. We also provide tailored CRM (Customer Relationship Management) solutions. We are unique in the way we provide our CRM product, because we work from your current business model and implement a system to keep track of · your customer, · your product, · your business, · your invoices, · your documents and your leads,........ the possibilities are endless! This is why our CRM solutions which was initially produced for a contact centre, has now been implemented into a variety of sectors, including the financial sector - Financial Services (Mortgage, Insurance, and Wills), CAD design projects & Letting Agencies. Here at Thunderbolt we enjoy a challenge when creating our products and tailoring them to ultimately improve YOUR business,