CoCeCo has been providing services for Contact Centers for more than two decades now. We are Consultants with roots firmly in all Contact Center processes ready to help you Boost and Optimize your organisation . Our Uniqueness? Knowledge combined with Understanding ensures you and your customers get a Perfect Service, every time! We have build up this Knowledge right on the Contact Center Floor and the CoCeCo Team understands your Business and your needs. The foundation of our performance is our customer-oriented, flexible perspective and our innovative approach to future challenges. Over the years we have worked closely with our partners and customers to develop an approach which meets the requirements and interests of all of our stakeholders. A team of eager and experienced Contact Center Consultants are at your Service for: - Contact Center Consultancy Our various consultancy services share a common goal: we take on responsibility and are there to help you with deciding upon and implementing all corporate matters. We care deeply about the quality of our work, the relationship with our clients and the growth of our consultants. - Business Intelligence We take best practices from Business Intelligence and apply them to the specific domain of the Contact Center. - Customer Experience Customer experience is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction includes a customer’s attraction, awareness, discovery, cultivation, advocacy and purchase and use of a service. We want to enrich our customers’ and your customers’ experience. Our Services? Contact Center Intelligence Touch Point Architecture Omni-Channel Implementation RfP discoveries and support WFO solutions and embedding Quality Assurance Management Program and Project Management Business Intelligence Competence Support