SHG Consulting | Management is a New York based hospitality and service industry professional advisory firm focused on improvements in our clients’ service delivery, sales capabilities, customer experience, and operational excellence. Utilizing our decades of comprehensive, service industry knowledge, experience, insights, and contacts, we provide a broad range of services in the areas of short-term property management, sales team development, and customer experience and operational excellence strategy, design and implementation. Our highly effective and award-winning services are offered to a diverse and varied list of clients. At SHG we have a successful track record of significant growth in financial, operational and customer and associate experience metrics for our clients. Our experienced team takes advantage of current opportunities while their visionary outlook capitalizes on future trends. We concentrate on providing assessment, advise, and the execution of clear, strategic plans that support the financial, customer, and operational growth for your service and hospitality business. Our goal is always the same; to empower operators to maximize market penetration, profitability and return on investment.