We elevate the voices of your customers by asking the right questions to help you build a closer relationships with your customers and communities. Point Heard specialises in independent customer advocacy and complaints management across the aged care, disability, health and insurance sectors. We help organisations understand more intimately the expectations and needs of their customers, stakeholders and communities. Our services include: * Bespoke customer advocacy programs * Design and implementation of customer experience programs * Complaint management frameworks and handling practices * Management of complex and sensitive complaints