TULA powered by OnTrac, an award winning global company that provides consulting services and training, in the area of Operations Management for the BPO sector. It is the only metric-driven solution that comprehensively allows for effective NOW measurement. Simply put, we help our clients improve operational metrics such as productivity, quality, customer satisfaction, retention etc. in our own unique way. Our globally recognised products are the Star Certification Program for Team Leaders, the Performance Assurance Framework and the True North financial simulator for Operations managers and OpSync Team Leader financial simulator with a global network in India, Philippines and South Africa. Contact us: gareth@tulasa.co.za