Truly customer-centric organisations stand out from the crowd in terms of brand reputation, customer loyalty and profitability. Becoming a customer focused organisation isn't just an issue for front line staff - it affects every member of your business. We encourage our clients to ask these key questions... What reputation do we want for our brand? What kind of customer relationships do we want? What skills and qualities do our people need to win, retain and grow those relationships - whether that be in sales, customer service or operational teams? What does being customer focused mean for all of our people? How do we as leaders develop an environment and culture which attracts and retains the talented people we need, and encourages and empowers them to give their best? How will we measure our success? The Orbit team have the skills, know-how and track record needed to help you define your vision and more importantly make it happen. And we walk the talk in our client relationships. We take on responsibility for your objectives, work hard for you, and become part of your leadership team. We help the individuals we work with to become more successful in their careers. Our client relationships are our life-blood. Our work focuses on four key areas Business Model Optimisation Leadership Sales Development Culture and brand realisation