WAS WIR ANBIETEN: Software-Lösungen Systemintegration Prozessautomatisierung WHAT WE DO Solutions and integration for contact centers, retail, insurance, banks, telecommunication, networks, industry, service and sales. SoftBCom sells and integrates software solutions for contact centers and client servicing. Our solutions are built around Noda Contact Center platform (featured by Gartner Magic Quadrant for Contact Center Infrastructure). In addition to omnichannel ACD, easy IVR- and script-building, reporting, inbound and outbound possibilities, we can also offer a variety of modules with additional functionality: Video communication, Workforce Management, Ticketing, CRM integration, etc. Our goal is saving at least 30% of the processing time for our customers, while simultaneously improving service quality. We also specialize in B2B communications (telephony, integration, unified communications, security, reliability, etc.). Everything from concept and project to implementation and support. softbcom.de