Loris was founded on the idea of improving conversational quality in CX and enhancing the ability of customer service agents to better represent brands in every customer interaction. Today, we uphold that mission while also addressing what customer service leaders are facing today: rising customer expectations and support demands, while budgets are pressured to go down. Loris technology not only guides agents with suggested language, it closes the gap between those individual interactions and leads to continuous improvement across your support organization. As an example, Loris helps you understand how customers are reacting to a particular policy or process, roll out instant adjustments to agent workflows or macros, test how those adjustments impact customer outcomes, and push out further adjustments to your agent workforce, all in real time. While this type of feedback loop has historically been solved by throwing more bodies and time at these problems, Loris puts you in control to streamline operations between your people, policies, processes and technology, and will reduce costs per contact while improving customer outcomes. Loris is headquartered in New York City and also has an office in Tel Aviv, Israel.