International Keynote Speaker and Trusted Advisor MAKING BUSINESS WONDERFUL Inspiring vibrant human-spirited cultures with best-in-class customer service Drawing from his 30 years of international experience as a chef, luxury hotelier and corporate business leader – Peter nourishes the heart of organisations around the world, with refreshing practical insights to inspire vibrant human-spirited team cultures, best-in-class customer service and increase profitability. He delivers refreshing and emotionally connecting keynote presentations, advisory experiences, coaching and facilitation of workshops to stimulate positivity, kindness and trailblazing customer service innovation. Through his signature mystery shopper program, he goes undercover to evaluate the customer experience of organisations, with one devoted focus – making business wonderful. SIX delicious speaking topics, ONE nourishing theme: Making business wonderful Peter’s message is a distillation of the lessons he has gathered over the last 30 years. With real and impactful insight, Peter’s keynote addresses are custom-made for each audience, but typically feature a blend of the following six topics. 1. Workplace joy 2. Best-in-class customer service 3. Role model leadership 4. Culture innovation 5. Hospitality secrets 6. Persuasive expression