We are experts in patient and public involvement. We work with service users, communities and seldom heard groups to gain the insight needed to help commissioners design the best, most responsive and cost-effective services. We have vast experience and expertise in gathering the views and opinions of service users, carers and the general public in relation to health and wellbeing services using quantitative and qualitative data collection techniques. Our Vision, Mission and Values Our Vision: Every North East Voice Heard. Our Mission: We are experts in involvement. We work with integrity, ensuring people’s voices influence the design of services they receive. Our Values: Equality of voice – We strive to provide all people with a voice regardless of background or circumstances of the individual. Fairness – In carrying out our work and in employment of staff, we will make decisions on merit, ensuring objectivity. Honesty – We will not knowingly say things that are false. We will never deliberately mislead. We will be as candid as possible, openly and freely sharing information, as appropriate to the relationship. Integrity – We report transparently on the results of our research and do not seek to advocate for any particular group. Our integrity and neutrality are core to who we are. Respect – We respect ourselves and others and the voices of those that we are representing. We accept and value everyone’s contribution. Leadership – We will promote and support these principles by leadership and example.