Kauneonga has developed a cloud-based CCaaS platform with unlimited scalability known as Liberty. The Liberty Platform is designed to make a streamlined experience for virtual agents, supervisors, and their clients. All interactions are paired with real-time reporting and analytics. With Liberty’s true multi-tenant environment, agents can easily handle the needs of callers for thousands of businesses in a single application. Liberty was designed specifically for the Telephone Answering Service industry with the founder, Michael Shooster, having 30+ years of experience in the Answering Service and Contact Center spaces. Now, the platform can empower any Telephone Answering Service, Contact Center, Small Business, or Enterprise Business with total control and visibility of all omnichannel communications. Liberty is the perfect name for the application because it truly frees up users to focus on what is important. Say goodbye to clunky, legacy systems, and put your answering service in the cloud. 100% Cloud-Based Omnichannel White-label Mobile App Real-time Reporting and Analytics Workforce Management Performance Management Fully Secure and Redundant Dynamic Agent Scripting Payment IVR HIPPA and PCI DSS Compliant Built by an answering service, for your answering service.