"If you can't describe what you are doing as a process, you don't know what you're doing." – W. Edwards Deming Procentrica is an IT company that's been building enterprise scale business process centric solutions for large organisations since 2005. We have unlocked the process potential of many blue chip clients like FNB, RMB, Telkom, Nedbank, MTN, Santam and Mutual & Federal. Our approach to solving business challenges involves identifying our client's core strategic processes, finding bottlenecks and areas for improvement then automating them by leveraging people and technology to enhance their competitive advantage. Our process analysis skills are unmatched and by thinking outside of the box, we are able to bring fresh value and effective solutions to your core business processes. Our experience may be leveraged to bring the kind of insightful process improvement that will allow you to increase your competitive advantage. Our knowledge of process enables us to offer guidance and advice on best practices in process implementation. Mission To offer superior yet affordable Business Process Management (BPM) to our customers, enabling them to optimise, measure and manage their critical business processes. We do this by assisting companies to understand and automate their core business processes in such a way that they are able to monitor key performance measurements in near real time. This enables our customers to succeed through the benefits associated with continuous process improvement. Our solutions are carefully selected in accordance with customer budgetary requirements to provide the best, sustainable solution that may also benefit other areas of their organisation. Vision Through a process centric approach to business we aim to become a leading consulting firm who will earn a reputation for excellence and expertise in implementing BPM solutions for our customers.