I help organizations manage digital transformation using a customer-centric approach, humanizing IT, earning more rewarding customer relationships by gaining trust and loyalty, resulting in increased revenue and profit margins. I'm proud to be registered as an official Digital Advisor for the Canada Digital Adoption Program (CDAP). My consulting background includes decades of experience supporting organizations through technology, complemented by an MBA in Digital Transformation from McMaster University and a BCom in Business Technology Management from Ryerson University. I've consulted in business-to-business, business-to-consumer, direct-to-consumer, business-to-government and nonprofit markets.