theNavigatorGroup is a boutique consulting firm that is focused on the customer engagement space. Our mission is to act as business navigators. We are focused on improving performance through “Group Process Software” (GPS). GPS is the behind the scenes “soft stuff” that enables the “hard stuff” to work. Like a Global Positioning Satellite we provide guidance and direction to the destination that you have chosen. Equipped with formidable skills and capabilities, we guarantee with our assistance you will not lose your way. We provide navigation aid for these disciplines: • Strategy Development • Negotiation Training and Consulting • Sales Performance Consulting • Meeting Facilitation, Planning and Training • CRM Visioning, Blueprinting and Deployment • Segmentation through Customer Value Analysis Our name, theNavigatorGroup, was inspired by the critical role a navigator assumes. Whether on land, in the air or on the seas, the navigator charts the best course to the destination, and is charged with the responsibility of avoiding obstacles an adjusting to changes. The navigator does not set the destination, but is focused on successfully arriving there. The job of the navigator is to keep the ship on course, using all available navigation aids. theNavigatorGroup is a virtual, federation of real world, seasoned, highly competent consultants. This approach to business allows us to deliver high performance results without the high performance cost to you.