N2 provides consulting services to help SaaS companies keep more customers and increase revenue - by optimizing the customer journey for loyalty and operational efficiency. We do it by helping identify speed-bumps in the customer's quest for value and how you're enabling it; then crafting and implementing strategies that eliminate those speed-bumps. + Customer Personas & Journey Mapping + Success Org Development + Success/Sales Playbooks + Success Definitions & Measurement (Customer Health) + CRM / Tech Ecosystems + Self-Service + Advocacy Programs + Online Community/Social Strategy