As a Woman-Owned Small Business established in 1988, PSM² provides support services to airports experiencing disruption including project management, communications, wayfinding and signage, guest experience, employee engagement, culture change and more. Our Mission: To build a positive guest experience during change and disruption with our unique services that minimize impacts, increase satisfaction, and replace chaos with calm. Our Vision: The creative solution preferred by organizations experiencing change. Our Values: Professionals who are experienced and strive for excellence Support clients and employees with respect and collaboration Manage complex projects by being responsive and results-oriented 2 maintain open communications in a clear, coordinated and consistent manner