At TEAM ALLEGIANCE we understand the vital role data and technology plays in Human Capital & Customer Experience management . By applying data analysis to key HR and Sales & Marketing questions, we eliminate the guesswork and base our answers on hard facts backed by data. Employees: One of the main challenges we’re facing in the workplace today is employee engagement, or rather, the lack thereof. Currently in South-Africa only 9% of the workforce is actively engaged. Of the 91% who are disengaged, 45% are actively disengaged. Engagement drives performance for individuals, teams and organisations. Employee engagement is about drawing true value from truly engaged employees, it’s about positive attitudes and behaviours leading to improved business outcomes and essentially increased Return On Employee Investment (ROEI). Customers: Employees have a direct impact on your customers. Price and product no longer give companies a competitive edge, Customer Experience does! In order to effectively manage customer expectations and exceed customer expectations, you need to know what those expectations are. You do so by measuring it. Let the customer tell you what they want rather than you guessing. "Voice of the customer" measurements are crucial to any modern day business. You cannot manage what you cannot measure. At TEAM ALLEGIANCE, we aim to solve &/ improve employee engagement & customer experience challenges by: • Measuring and analysing the state of engagement / customer experience in your organisation • Identifying areas in which you're doing well (important to maintain) & ‘weak spots’ (critical improvement areas) • Providing the data you necessary to manage the 'human element' in your organisation Essentially, driving business performance through measurement & data driven strategic management.