REDUCE INSURANCE CLAIM HANDLING COSTS BY 80%, IMPROVE FRAUD DETECTION AND ENHANCE THE CUSTOMER JOURNEY Virtual Systems Limited is the creator of 'CIAD', the Virtual TPA platform. CIAD is a highly sophisticated, web-based policy and claims management software platform designed to automate many of the traditional duties of a micro-insurance claims handler. Created originally to support mobile phone insurance programs, but capable of handling many different types of warranty, gadget and other micro-insurance products, CIAD can reduce insurance claims handling costs by up to 80% whilst improving fraud detection and enhancing the customer journey. With its flexible architecture and web-based structure, CIAD can be deployed and managed at a fraction of the cost of traditional insurer or third party administrator (TPA) software. It can be configured in any one of 49 languages, with full global capability and very fast implementation time. Using a sophisticated rules engine, CIAD fully automates the claims decision-making process, allowing 24 hour / 7 day claims processing with simple, real-time communication with third party systems (sales, billing, stock, logistics etc). CIAD takes the pain and cost out of launching and managing mobile phone, gadget and other micro-insurance and warranty programs.