jtel is a software vendor and systems integrator specialised in solutions for the telecommunications industry. The jtel team consists of highly qualified and experienced software engineers, who in combination with a tightly knit network of OEM partners and suppliers, are capable of producing solutions for almost any imaginable customer request. Our specialities include ACD, data and audio conferencing, IVR, solutions for intelligent networks and their multi-client control via web portal solutions. jtel was founded in 1997 by Lewis Graham, who has been involved in the telecommunications business since 1993. He studied in Oxford and Edinburgh where he graduated in 1992 as a Bachelor of Information Systems Engineering. Before jtel he successfully built up the specialist IVR company „voice robots“ before selling it to an SME in the PBX business. jtel products, software modules and custom solutions are installed at over 200 sites in Europe and handle millions of calls every day.