Servitect is a consultancy agency in the field of (IT) Service Management. We help organizations improve their effectiveness and efficiency with standardized solutions: the ISM Method and the FSM Method. Servitect is a networked organization, cooperating with many specialist consultancy organizations, tool providers, trainers, game providers and exam organizations. In this network, Servitect is the leading knowledge provider in the ISM network. Until 2013, Servitect was named "BHVB". Specialties: ISM, FSM and ESM: standardized solutions for applying ITIL, ASL, BiSL, COBIT, MOF and other best practice frameworks. ISM = Integrated Service Management FSM = Functional Service Management ESM = Enterprise Service Management