ACCELERATE YOUR BUSINESS THROUGH HIGHLY SATISFIED CUSTOMERS Customer Success Management has been established with the goal of putting the customer first and keep on paying attention to the customer’s behaviour, needs and wishes. By the means of positive long lasting relationships with your partner(s), the goals of all involved partners can be established. The philosophy has the starting point of creating happiness. By working backwards from this goals towards creating happy customers and using the right intention and tools, Customer Success Management strives not only to create happiness, but also successful long lasting relationships with the customers and partners. On a more commercial approach this means identifying the right customers for your solution or product, the right product-market combination, and to find the best approach to these customers. If you are interested to share some thoughts, need a workshop, consultancy or training on this topic, please give me a call! I am always in for a good conversation! +31 6 24 75 86 85 Regards, Edward