Creative Sales Solutions, (CSS) is a customer experience training company that works with companies and their employees to develop guidelines to ensure excellence in providing a complete customer experience. CSS has called, recorded and evaluated more than 2,500 dealership employees throughout North America. While reviewing employee evaluations, CSS discovered top industry professionals do much more to provide an exceptional customer experience than just being polite and courteous to customers. CSS learned top performers engage in solving customer problems and use distinctive techniques to provide an exceptional customer experience that creates customer loyalty, reduces price sensitivity and drives revenue growth. CSS offers training programs for parts/service/rental employees, equipment sales, service technicians and receptionist. CSS programs are endorsed and recommended by numerous national equipment associations, manufacturers and dealer associations.