Fourier Approach is a privately owned company that focusses on industrial engineering , development, integration and support of information systems and infrastructure. Fourier focuses its effort on taking the organisations’ strategies and translating them into optimised processes and organisational structures that efficiently support the product/service offering of the business. Automation and measures are also put in place to allow the organisation to track progress and create a controllable environment in order to ultimately result in resilient operations. Innovation and complexity are interlinked with respect to their impact on service, structure, process and/or product. Process innovation within a complex environment allows for excellence whilst acknowledging possibly divergent environmental, social, economic and business drivers and continued instability. Modern management thinking implies that any innovation or design activity be undertaken within a complex reality while maintaining alignment to the strategic intent and objectives