Fleet Matters is focused on our customers and what matters, with particular attention given to supporting our customers with: • Customer Engagement • People Development • Organisational Development As a customer, Fleet Matters provides you with: • Experience • Effectiveness • Efficiency CUSTOMER ENGAGEMENT All ‘smart’ businesses recognise customers are our ‘life blood’ and no-one owns the customer! We support clients with: • Business Development Support • Customer Communication and Tender Responses • Digital transformation • Sales (Fleet and Retail), Finance, Insurance and GFV Training At Fleet Matters, we make every client a very simple promise: • We treat clients the way we want to be treated (respect) • If we say we are going to do something, we do it (accountability) • We aim to make clients look good to their boss (support) … experience matters! PEOPLE DEVELOPMENT Today, more so than ever, businesses need employees who are effective, motivated and productive. Employees constantly need to be up-skilled and Fleet Matters can help here with a focus on: • Training Needs Analysis • Individual and Team Coaching • Mentoring • Sales, Customer and Compliance Training At Fleet Matters, we pride ourselves on having done the job, as opposed to ‘just reading about it, we are ‘not just trainers’… effectiveness matters! ORGANISATIONAL DEVELOPMENT With unprecedented challenges facing businesses, more so than ever, planning and operational excellence is critical – not just during COVID-19, but as businesses position for the growth, which will no doubt come. Fleet Matters supports clients with: • Strategic, Tactical and Compliance support and guidance • Policy and Procedure review and design • Securitisation and warehouse funding guidance and establishment • Customer remediation design and delivery Only with a robust business, with embedded disciplines and documented processes, can businesses support both staff and customers… efficiency matters!