VIRTUATell is a pioneer in the capture of the Voice Of The Customer (our trademark) by using our CX consultants together with automated telephone, online and SMS surveys and a leader in the use of individual customer feedback to drive increased profit, turnover and customer retention. We were also an early promoter of the measurement of Net Promoter and Customer Effort. VIRTUATell goes beyond the simple customer survey and deliver actions, accountability and measurable results…in real-time. VIRTUATell are experts at capturing, managing & processing customer knowledge to increase customer performance levels, that dramatically improve key contact centre and web business KPI’s & objectives.