Laurus Design provides robust learning and performance support solutions that get business results. We offer services and products aimed at equipping workforces to perform at the highest levels possible, so that our clients reach their strategic goals. Our Learning Strategist, Susan McDonald Osborn, offers thought leadership in driving performance through learning and performance support. Having served both commercial and local government clients over the past twenty years, Susan applies best practices from across multiple industries. Laurus Design has significant expertise in contact center curriculum development and training operations. Products we typically deliver are: - Enterprise-wide Learning Strategy - Learning Products ranging from e-learning (individual and group-based online learning) to traditional classroom learning experiences - Performance Support solutions ranging from coaching programs to electronic performance support systems Our learning development team produces custom instructionally-sound, engaging learning products that equip employees to perform. Our team includes instructional systems designers, graphic artists, programmers, quality assurance specialists, knowledge management analysts, and performance support system business analysts. We have unique expertise in the design, development and production of Virtual Instructor-led Training that is deployed in Adobe Connect. Our VILT designs minimize lecture and slides; they maximize learner engagement. When Laurus Design combines the functionality of Adobe Connect with great instructional design, our learners actively explore new content and master new skills, guided by the facilitator. Our approaches build employee knowledge and skills that support organizational performance.